Porsche: Warranty problems, please give me some advice

Dan: This kind of thing can be worked out. It is NOT impossible to get
those dates changed, as I had somewhat of a similar problem some years ago.
I would require:

1. That Porsche Cars North America agree to change the "in service" date.
It is likely that the proper contact by the dealership GM to PCNA can get
this done. Sure...it's a hassle, and they don't want to get involved...but
it can be done. At the same time, you can separately contact Peter
Schwarzenbauer, President and CEO of PCNA, tell him your story...in writing,
and copy the GM at the dealership. Be professional and ask for only what
you should have received in the first place. This may well get it done.

2. The dealership gives you in writing a letter, signed by an officer of
the corporation that they are aware of the error, and that they will pay for
any warranty eligible repair thru 6/10/06. This would also apply if you
were traveling and required service elsewhere.

3. An alternative is that the dealership sells you a solid extended
warranty, at their net cost, less the % of time they owe you...and pay any
difference if required to extend it thru June 10 of the last year of the
warranty.

I think you can get #1 accomplished. In my experience with
Porsche...beginning in 1971 when they were imported by VW...I've
persisted...and always gotten what I wanted. Quiet persistence and the
"promise" that the folks in question would never be rid of me if they didn't
acquiesce generally prevailed.

Good luck....


"Dan Stephenson" <com> wrote in message
news:101120052205302479%com... 

In article <s77df.12393$news.prodigy.com>, Weekend
Guru < net> wrote:
 

THANKS for the reply
 

The GM already tells me he did this. So I will followup and be
specific: did you contact PCNA. <shrug> I feel at this point it is
trivial for the GM to "give up" and claim he tried. Hmm. But at least
I can have the confidence that at least anecdotally (you) it is
possible, so that at least is reason to ask him to try again.

Unless I can find it easily otherwise, I'll also ask the GM how I can
contact Schwarzenbauer, that way he'll know it too. I just hope I can
get all this done "in time" before the "have to get the exteneded
warranty one month before the end of the warranty" date arrives.

I'll also look into independent extended warranties. What do you-all
think of those?
 

The GM's offered that verbally. And then I might get the independent
warranty past that.
 

This last part is where I'm interested.

What do you (all of you out there) think of dealerships' extended
warranties, that is, are they just middlemen to a third party, or is
that third party Porsche itself?
 

Whew well I'll sure give it a go. I do love my car. It's my baby.
 

Thanks again,
Dan
 

--
Dan Stephenson
Photos and movies from US Parks and all over Europe:
http://homepage.mac.com/stepheda

A follow-up.

The dealership GM says that PCNA won't change the service date because
the fault was the dealership's: they told PCNA to start the clock in
January instead of June 10 of 2002. So me writing a letter wouldn't
help, so says the GM. Sigh.

So the GM offered to cover my current warranty through June 10 2006 to
fulfill the normal duration. He said he'd write me a letter saying I
would be covered through then. I replied that I needed the letter to
spell out all the details of my original warranty, e.g. oil and tires
are not covered, steering rack and power steering pumps are covered.
Etc. He said he'd be out all next week and could he do it the
following Monday. I suggested it wasn't complicated to trascribe those
details so he said he'd try to get to it before he left, otherwise it
would have to wait to the second Monday from today.

Getting the factory extended warranty was a non-starter: USD$4,000.

I intend to keep my baby forever, so I guess now it is time to think
about extended warranties beyond June 10 2006. What do the assembled
Wise of this ng suggest along these lines?

Please post, or email but remove the 'nospam', thanks in advance,
Dan

In article <101120052205302479%com>, Dan Stephenson
<com> wrote:
 

--
Dan Stephenson
Photos and movies from US Parks and all over Europe:
http://homepage.mac.com/stepheda

I think you need to have an attorney give them a call.