Hyundai: One Week Old Santa Fe - Engine Failure - HELP!

"Paula" <ca> ha scritto nel messaggio
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What did it happen exactly to engine? Quite rare such an evenience like that
one you wrote...

Zotto

Don't want to aggravate you further, but i've had dealings with Hyundai
Canada and they are terrible to deal with. Had some upholstery coming off an
armrest 3 days after I picked up my car and they denied the repair. They
will exercise the warranty down to a T and say that the engine will need to
be replaced/ordered. The most you can do is probably get a loaner from them
for the time it takes to get it fixed. Maybe they'll pay for a rental but
you will have to be persistent with your dealer and head office.

Doron
"Paula" <ca> wrote in message
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Why would another car be any better than fixing the one you have?
Effectively, they're both brand new and they'll be putting brand new parts
in the one you have in order to repair it. Sure, it's disconcerting to
have the problem in the first place, but there's no benefit to replacing
the whole vehicle. If cars didn't have problems, you wouldn't need a
warranty. My advice is to relax and let them fix the car. A competent
dealer will do a fine job.

It would be nice (although not part of the warranty coverage) for Hyundai
to provide you with a substitute vehicle until yours is repaired. If
you're persistent, you'll probably get that.

("You" and "your" refer to the vehicle owner).

What exactly is the cause of the engine failure? Hyundai should be
providing your sister with a loaner vehicle, be sure to demand it because
they are not very giving. My mother has a 2004 Santa Fe that she bought 4
months ago and it has been at the dealership for the last month with a
blown engine. They are saying that because she took it to an independent
garage for her first oil change, they started to engine with no oil.
That's not true because she was there the whole time. Yet Hyundai would
only allow the dealership to remove the bottom part of the engine to
reveal "scored bearings" they have been very hesitant with disassembling
the rest of the engine although they know there is a problem on top of the
engine. We feel it is a defective part within and Hyundai has chosen to
void her warranty and wants her to pay $10,000 for a new engine. Beware
of the Hyundai warranty. After doing much research, warranty problems are
the biggest complaint with consumers that have engine and/or transmission
problems. I've had my 2004 Santa Fe in 3 times for transmission problems
already. Please find out what they are saying is wrong with the engine,
I'm curious to know. They have expressed to us that the Santa Fe's "never
have engine problems" and that's why they are blaming her for the cause.

DO you know what caused the engine failure? Demand an explanation from the
dealership. My mother's 2004 Santa Fe has been at the dealership for the
past 4 weeks with engine failure, although they are blaming it on the
garage that did her 1st oil change. They are trying to say that the garage
started the car with no oil during the oil change which is not the case
because my mother was there the entire time the oil was being changed. Her
bearings are severly scorred and for some reason, Hyundai is very hesitant
about looking at the top of the engine although they know there are
additional problems. They want her to pay $10,000 to replace the engine.
She has 3147 miles on it. Beware of Hyundai's warranty also, they would
not even look at the SUV for 2 weeks because it has an "aftermarket" oil
filter on it and they want to completely void out her warranty because of
it. Please let me know what you find out, i'm very curious to know the
cause.

I would think the dealership stands to make a ton of money in labor
costs replacing the engine, so I doubt they will even attempt to try
to replace the entire vehicle. Money makes the world go round, and
even at the expense of others, they will try to suck in as much money
as they can. The Hyundai dealer actually tried to take me to court
because they found out they undercharged me by $40.00 when I bought my
'04 Sonata. Now I wouldn't even let them clean my ash try (if I
smoked) I go to a different dealer

On 20 Sep 2004 22:45:06 -0700, ca (Paula) wrote:
 

me wrote:
 

Actually, they are paid by the job and typically the money paid by
Hyundai for such work is barely enough to break even, if that. That's
one reason why car dealers in general are not fond of doing warranty
work. They make their money on work that gets billed by the hour and on
quick service items like oil changes and scheduled services.
 

$40??? That dealership qualifies as "moron of the month".

Has the dealership told you exactly what is wrong with the vehicle? I am
very curious because my mom's 3 month old Santa Fe (3147 miles) engine
just blew and it's been at the dealership for a month now. It happened 2
weeks and 285 miles after her first oil change. Hyundai won't honor her
warranty though because she went to an independent garage and there's an
"aftermarket" filter on the vehicle. Please let me know what they say is
wrong with the vehicle.
Thanks