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Ford Focus: Ford Protect Warranty - Worthless?

  1. #1
    Tiny
    Guest

    Ford Protect Warranty - Worthless?

    Hi.

    My girlfriend bought a second hand Focus from a Ford main dealer about 18
    months ago and paid £499 for a three year Ford Protect warranty. The car is
    with another Ford main dealer at the moment to have a small gearbox repair -
    the centring spring for the gearstick has broken. The dealer has told her
    that the part is not covered and she will have to pay ~£60 (probably +VAT)
    for the repair.

    All the paperwork is in the car and the Ford website is useless, as are the
    Ford Protect helpline and Ford Customer Relations. Does anybody know whether
    such a part should be covered or not? I certainly don't see why
    gearbox/linkage parts should be excluded from warranty. The Ford Protect
    people told her the only springs covered were the suspension. That sounds
    like a failure to interpret the policy correctly but without the docs I
    can't check.

    Can anyone here help, before we have a stand-up argument at the dealer later
    today?

    Thanks,
    Tim.




  2. #2
    Gary
    Guest

    Re: Ford Protect Warranty - Worthless?

    "Tiny Tim" <com> wrote in message
    news:net... 
    <snip> 

    I'm actually in the process of investigating extended warranties for my soon
    to be 3 year old Focus. I have the leaflet for the Ford one in the car and
    can let you know what it says tomorrow if that's of any help.



    G.



  3. #3
    Tiny
    Guest

    Re: Ford Protect Warranty - Worthless?

    Gary McClean wrote: 

    All done and dusted thanks. We went to pick the car up and checked the
    warranty booklet and sure enough, all springs are excluded from warranty
    other than the suspension. It seems ridiculous - the dealer was surprised
    too - but they you are, not a leg to stand on :-(



  4. #4
    Basic
    Guest

    Re: Ford Protect Warranty - Worthless?

    More than worthless, I'd say.

    Not that my Focus has given me much trouble, but on the few occassions when
    something I thought might be covered required attention, the extended
    warranty was of no use. I would not buy another warranty from Ford, and
    wouldn't recommend it to anyone else.

    Rob



  5. #5
    Josef
    Guest

    Re: Ford Protect Warranty - Worthless?

    Basic Wedge wrote: 

    Hi
    it depends on your point of view.
    As long as the main things are included, like the engine, gearbox, air
    conditioning etc., the warranty can be of great use.
    It aren“t the cheap things that you must be worry about like a little
    spring at the gear stick, they don“t lead you to your ruin.
    But the big expensive things in your car that would cost you thousands
    of Dollars or EUR to change or fix are the reason for an extended warranty.
    bye
    Jupp

  6. #6
    Basic
    Guest

    Re: Ford Protect Warranty - Worthless?

    "Josef Erbs" wrote ...
     

    ======================

    Perhaps...

    When forming your point of view, though, keep in mind the cost of the
    warranty can be about equal to the cost of a major repair. If you have the
    good fortune of never needing the warranty, you've still shelled-out a large
    chunk of change.

    I stand by my advice to skip extended warranty coverage. I believe most
    major consumer protection groups give the same advice.

    Rob



  7. #7
    Dave
    Guest

    Re: Ford Protect Warranty - Worthless?


    "Basic Wedge" <ca> wrote
     

    Agree completely. This is a form of insurance, but one should only take out
    insurance on things that are too expensive to pay for out of pocket (like,
    for example, liability). For normal things like car repairs, you're just
    paying someone else's overhead. There's a reason why salesmen push these
    plans, and it ain't because they feel warm and fuzzy about our welfare.

    "There is no such thing as a free lunch".



  8. #8
    Alan
    Guest

    Re: Ford Protect Warranty - Worthless?

    In message <OcoPd.367026$8l.337705@pd7tw1no>, Basic Wedge
    <ca> wrote 

    Watch out for warrantees that only cover just the parts or just the
    labour. Often when you have to pay for one of these items the price of
    the bit you pay for becomes inflated and you effectively pay for both
    labour and parts - plus paying for the warrantee.

    I once made the mistake of taking up the (Citroen) dealer's "free"
    service where I had to only pay for the parts. I know it said Gold in
    the name of the oil they used but I didn't realise that it actually
    contained a lot of real gold - with a price to match
    --
    Alan
    mailto:clara.co.uk

  9. #9
    Don
    Guest

    Re: Ford Protect Warranty - Worthless?

    "Basic Wedge" <ca> wrote:
     
     

    Ford's Extended Service Plan does not cover wear and tear items
    And plenty of items are subject to wear and tear according to Ford.

    Forget the brochure that explains what is covered. Ask for a copy
    of the policy to see what is _not_ covered. There are Ford dealers
    who sell the extended warranty on the Internet for very little over
    invoice. Also look for third party warrantees that are not only
    cheaper, but that do cover wear and tear.

    --
    Don

    Facts are stubborn things, but statistics are much more pliable.
    ~ Mark Twain



  10. #10
    Josef
    Guest

    Re: Ford Protect Warranty - Worthless?

    Basic Wedge wrote:
     

    Hi
    of course do you need to compare the cost of the warranty with the
    dangers it covers. If the warranty costs you a thousand Dollars I would
    agree not to buy it.
    It depends on the price. And how many money you can bear to pay if
    something expensive has got to be fixed. And, also important, if you
    need your car substantly for your normal living, as for going to work.

     

    Maybe in USA, I live in Germany, so I don“t know what yours are telling.
    But here in Germany you can buy an extended warranty by other insurance
    companies then the manufacturer“s ones also. So here I can choose what
    kind of warranty I want and how many EUR to pay for.
    bye
    Jupp


 

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