Car Audio & Video: In-Car Express - excellent service

Just like to say a big thanks to everyone at In-Car Express for the
service I've received recently.

I ordered an iPod to Sony Unilink adaptor last weekend to connect my new
iPod to the system in my car. When the item arrived on Wednesday the
phono and Unilink cables were there along with the instructions, but the
unit itself along with the cable to connect to the iPod were missing
(the top half of the box was empty).

Spoke to In-Car Express, neither of us could figure out what had
happened as the packing weight was correct, but they sent out the
missing parts (adaptor unit and iPod cable) straight away on next day
guaranteed delivery, which indeed arrived the next day - in plenty of
time for me to get them fitted before leaving as I was going off on
holiday yesterday morning (writing this from the laptop now).

I think it was Jon that I spoke to when I phoned, if so then as I said
to you on the phone yesterday, first class service and thanks for
sorting things out so quickly, especially as the problem was not one of
your own making. Too many companies these days would turn round and say
"not our fault, take it up with whoever", so much appreciated. I will
certainly be using you again!

Oh, and the iPod sounds lovely in the car (2003 Audi A4, Sony MDX-CA580
MD head unit, MDX-66LP MD changer, Connects2 iPod adaptor with ID3
support, XA-C30 source selector, Vibe DeltaBox line driver, JBL GTO-4000
amp, 2x JBL 10" subs, factory fit speakers). Highly recommended for
anyone wanting lots of music on the go!

--
Glenn Richards Tel: (01453) 845735
Squirrel Solutions http://www.squirrelsolutions.co.uk/

IT consultancy, hardware and software support, broadband installation

SJY wrote:
 

Trust me, this was a genuine post. :-) I was pleasantly surprised by the
level of service I received, as I said in my original posting too many
companies would turn around and say "not our problem".

It's when things go wrong that you can tell what kind of service you'll
get - and Jon and co sorted things out very quickly (doubly impressed
given that the problem wasn't their fault, we think someone at Royal
Mail had perhaps helped themselves to some of the contents).

--
Glenn Richards Tel: (01453) 845735
Squirrel Solutions http://www.squirrelsolutions.co.uk/

IT consultancy, hardware and software support, broadband installation