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Mercedes-Benz: Any European lawyers out there?

  1. #1
    Ric
    Guest

    Any European lawyers out there?

    Hello,

    I'd be interested for advice on whether or not I should sue MB for the
    pathetic state of my car, and for their refusal to acknowledge European
    consumer protection laws.

    I am English, was living and working in Germany in 2001 when I ordered a new
    C-Class Sportcoupé from a MB handler in Konstanz in Feb 2001. Shortly after
    paying my deposit, my employer relocated me to France. I went to the dealer
    in Konstanz to explain that I would like to cancel my order as I was being
    forced to change country. he told me I would lose my deposit if I did, but
    reassured me that my car would be under guarantee throughout Europe. I quite
    specifically asked him what would happen if there were a lot of problems
    with the car, as I would not easily be able to bring it back to the the
    dealer of purchase. He reassured me that there were "never any quality
    problems with MB cars". Well I feel a total dickhead admitting this with
    hindight, but I actually believed a salesman!!!

    My car was ready in Aug 2001, by which time I was relocated to France. I
    travelled back to Germany to pick up the car and "imported" it to France,
    meaning I had to pay a whole load of extra taxes and registration fees.

    Since then, my car has been a total disaster and nightmare. I have lost
    count of how many times it has been back to the local French dealer for
    repairs - but it is well over twenty times and it has been off the road for
    about 12 weeks in total. It is still a totally crap car, with very loud
    bodywork creaking noises in corners and on bumps, and endless electronic
    problems.

    If I had still been living in Germany, my car would have been classed as a
    "lemon" long ago, and MB would have given me a new one in exchange. MB
    Deutschland even originally admitted this! But because I "exported" my car,
    neither MB Germany nor MB France will exchange the car. Both country
    dealerships blame each other. My relationship has now totally deteriorated
    with both MB France customer services and Herr Stavenow of the DC factory in
    Boblingen that they both become fairly aggressive to me when I ring them up
    to discuss the problem. The local dealers originally admitted that my car
    creaked very badly, but after lots of unsuccessful attempts to fix the
    problem, now totally refuse to test my car, presumably in collusion with
    customer services and with Stavenow.

    I have gone through several phases of either resolving to fight this problem
    with a lawyer (which will be hugely expensive) or just saying sod it,
    selling the car, and buying something else. Whichever course I take, I will
    be massively out of pocket, as the local MB dealers all know the car and
    knock around 10% off the book value as they know it is such a shit car.

    Any advice?


  2. #2
    Jeremy
    Guest

    Re: Any European lawyers out there?

    Hi Ric,

    What exactly is wrong with the car now? Where are the "creaking" noises
    coming from? Have they fixed all the electrical problems?

    Jeremy



  3. #3
    Ric
    Guest

    Re: Any European lawyers out there?


    "Jeremy Godfrey" <com> wrote in message
    news:hKEgb.7718$server.ntli.net... 

    The electrical problems have now been fixed - they have changed over the
    past two years the GPS, the Bose, the garage-door-opener thingy (twice), the
    electric-door mirrors, the open-boot warning trigger and the window updown
    motor.

    The bodywork problems have never been properly resolved. It took eight
    visits and endless complaining before they fixed the wobbly drivers seat. At
    first they denied that it was a problem, claiming that "Mercedes were not
    sports cars like BMWs", then admitting it wobbled but claimed that it was
    "my fault, because MBs are only designed for average sized people of 1.8m,
    and not tall people like me (I am only 1.95m which is admittedly quite tall
    in south of France but is positively average in Holland or Germany)". They
    then claimned there was no point in mending it because it under guarantee
    because "it would soon break again". I had to ring the factory in Germany
    before MB France agreed to replace the seat - it is perfect now but took
    huge effort to get them to fix it.

    The bodywork noises are by far the most irritating and MBs attitude has now
    become positively rude and aggressive when I complain. The noises emanate
    from the dashboard and windscreen. There is a loud creaking whenever the car
    corners or goes over a bump. Both MB Germany and MB France initially tried
    to fix the problem, but after two years and some twenty odd attempts, they
    have not succeeded and now simply insist that the problem does not exist. I
    think they have decided just to fuck me off, knowing that it would cost me a
    fortune to find and hire a bilingual French/German lawyer who could
    simultaneoulsy take legal action in two countries, which is what it would
    require.

    As a word of warning to anybody thinking of buying an MB abroad - just don't
    do it. I quite genuinely was forced to "export" my car from Germany to
    France and have suffered badly as a result. MB's internal European
    organisation is simply not set up to cater for clients who swtich country
    for professional reasons.


  4. #4
    greek_philosophizer
    Guest

    Re: Any European lawyers out there?

    Ric wrote: 

    1.95 meters is 6 feet 4 inches. That is fairly
    tall for the USA too. Are the girls lengthy
    as well in Germany and Holland?

    Good luck with your suit. I hope you get
    compensated.

    ..




  5. #5
    Gerald
    Guest

    Re: Any European lawyers out there?

    HAH! This salesman needs to run for political office, he'll easily be able
    to convince you Euros that Socialism is good for you!!!

    BTW, I thought only Americans wanted to sue Car companies? Hmmm, must be a
    export!

    "Ric" <com> wrote in message
    news:blv686$u7k$wanadoo.fr... 
    the 
    updown 
    At 
    tall 
    now 
    car 


    don't 



  6. #6
    Ric
    Guest

    Re: Any European lawyers out there?


    "greek_philosophizer" <com> wrote in message
    news:com... 
    seat. At 
    not 
    was 
    1.8m, 
    tall 
    They 
    guarantee 

    Yes, average height for girls in Holland is only a cm or so less than men.
    It is very striking how many tall girls there are in Holland especially.
    Overall, average heights in Europe overtook USA a few years ago, due to
    better nutrition and healthcare here.


  7. #7
    George
    Guest

    Re: Any European lawyers out there?



    Maybe so, but you don't have a good solution for dealing with vehicle
    manufacturers.

    Here's what we have in Canada:

    www.camvap.ca



  8. #8
    Ric
    Guest

    Re: Any European lawyers out there?


    "George Johnston" <ns.ca> wrote in message
    news:chebucto.ns.ca... 
    men. 

    I'd agree with you there. The problem is only acute if you change country
    within EU, as each country has separate consumer protection laws. If you
    move - you are totally stuffed on just about everything here - pension,
    social security, mortgages, cars the whole lot.


  9. #9
    George
    Guest

    Re: Any European lawyers out there?

    > > > It is very striking how many tall girls there are in Holland especially. 

    Hm, hadn't thought of it that way, makes sense.

    THE ABOVE OPINIONS ARE MINE, AND MINE ALONE. THEY DO NOT NECESSARILY
    REPRESENT THE OPINIONS OF OTHERS INCLUDING MY EMPLOYER(S)


  10. #10
    mc
    Guest

    Re: Any European lawyers out there?

    you will find the solution to your problems at www.bmw.com


    "Ric" <com> wrote in message
    news:blv686$u7k$wanadoo.fr... 
    the 
    updown 
    At 
    tall 
    now 
    car 


    don't 




 

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