Saab: 2004 arc convert. recall
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2004 arc convert. recall
Just FYI the new convertables have an issue with the passenger seat and they
aren't safe for riding in. I need to wait 4-6 weeks for a part, meaning
almost 2 months without the ability to have a passenger ride safely in a new
car. Pretty pathetic.
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Re: 2004 arc convert. recall
In article <supernews.com>,
New User <com> wrote:
Here's what I found on the NHTSA web site. Note that this problem can
affect either front seat, and that Saab should provide a loaner car while
the new seats are on order.
Make : SAAB Model : 9-3 Year : 2004
NHTSA CAMPAIGN ID Number : 03V514000 Recall Date : DEC 05, 2003
Component: SEATS:FRONT ASSEMBLY:RECLINER
Potential Number Of Units Affected : 1658
Summary:
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL
MOTOR VEHICLE SAFETY STANDARD NO. 207, SEATING SYSTEMS. THE BACKREST
LOCKING MECHANISM ON SOME FRONT SEATS MAY HAVE BEEN INSTALLED INCORRECTLY.
Consequence:
THIS COULD CAUSE THE SEAT BACK TO FOLD FORWARD IN A FRONTAL CRASH
RESULTING IN INJURY TO THE DRIVER AND/OR FRONT SEAT PASSENGER.
Remedy:
DEALERS WILL INSPECT THE VEHICLE'S FRONT SEATS TO DETERMINE IF THEY MAY
BE EQUIPPED WITH THE IMPROPERLY INSTALLED COMPONENT. IF EITHER OR BOTH OF
THE SEATS HAVE THIS COMPONENT, THEY WILL BE REPLACED. THE DEALER MAY NEED
TO ORDER A COMPLETE NEW SEAT OR SEATS (INCLUDING MATCHING UPHOLSTERY) AND
THE PARTS MAY TAKE UP TO TWO TO FOUR WEEKS TO ARRIVE. SAAB WILL PROVIDE A
RENTAL CAR FOR THE OWNER UNTIL THE NEW SEAT(S) IS (ARE) AVAILABLE AND
INSTALLED BY THE DEALER. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING
DECEMBER 2003. OWNERS SHOULD CONTACT SAAB AT 1-800-955-9007.
Notes:
SAAB RECALL NO. 15014. CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY
TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT
(1-888-327-4236).
--
Dave Schreiber net
^^^^^ ^^^^
(For my e-mail address, swap the ^^^'d parts and remove the "2")
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Re: 2004 arc convert. recall
yeah they should provide a loaner but they wont have a convertable so i get
to use a car i didn't buy for 2 months even though i pay for a convertable.
Just shitty.
"Dave Schreiber" <com> wrote in message
news:btn0gl$dm2$sonic.net...
they
new
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Re: 2004 arc convert. recall
That's why personally I would never ever buy the first and even second model
years. It takes manufacturers a bit of time to get things sorted, and in the
meantime you can just hope they have their service network sorted out -
'cause you're going to taste a good dose of it...
....pablo
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Re: 2004 arc convert. recall
pablo wrote:
Yes, there tend to be quite a lot of revisions for the second model years,
but first years buyers of a new model get more attention in the street. However,
sometimes earlier models are over engineered whereas later models have cost
savings to improve profits. The first years model is a toe in the water with
respect to what the market wants or accepts.
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Re: 2004 arc convert. recall
On Fri, 9 Jan 2004 15:27:37 -0800, "New User" <com>
wrote:
On the contrary, I'd say that Saab has found an issue and is taking
every possible step to make it as convenient as possible for you
to get it repaired. No car is perfect and Saab is going out of their
way to reduce any hassle on you. Check out what other auto makers do
in a situation like this.
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Re: 2004 arc convert. recall
Well I'd like to be as optimistic as you Bob.
Here is a history with this car since signing the lease agreement in Nov.
Car delivered 10 days after promised.
Spare key not available, delivered 2 weeks later.
Paint stain inside passenger door
Compass won't calibrate, brought in, part needed to be ordered
Part delivered and installed, compass still doesn't work, I'm told by
dealership it never will.
500 dollar CA car tax rebate checked promised by sales manager on 11/4/03
still not received 1/13/04
Recall notice received on front passenger seat, unsafe for front passenger
to ride according NTHSA/Saab
Told recall part will take 4-6 weeks to be delivered
Not exactly a great customer experience for a $46,000 car.
"Bob" <com> wrote in message
news:com...
get
convertable.
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Re: 2004 arc convert. recall
On Tue, 13 Jan 2004 18:09:59 -0800, "New User" <com>
wrote:
This can happen.
Time to get mildly annoyed, depending on dealer's attitude.
Have them fix.
Reasonable action so far, makes me wonder how it got past QA.
Then it goes back to the dealer, they supply you with rental car, etc,
at their expense, until it does work.
Talk to dealer, then perhaps to SAAB USA, or whomever, at least would
be interesting to know what the holdup is....
Ok, happens to everybody, I'd say.
Which is not surprising, all things considered.
Nope, much will depend on what the dealership does. Some things might
be out of their control, such as deliver times. Other things are, and
how they handle things will be a determining factor. Don't think that
this can qualify under any sort of lemon law,
Hopefully, this is all that happens, but you can always try to get
what you can for the experience. They are providing you a free loaner
car, and that's a plus. (ought to be a Saab, mind you....)
As to the rest? Don't know, can't say, but I do hope that they are
dealing with you in good faith.
Harvey
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