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Saab: 2004 arc convert. recall

  1. #1
    New
    Guest

    2004 arc convert. recall

    Just FYI the new convertables have an issue with the passenger seat and they
    aren't safe for riding in. I need to wait 4-6 weeks for a part, meaning
    almost 2 months without the ability to have a passenger ride safely in a new
    car. Pretty pathetic.



  2. #2
    Dave
    Guest

    Re: 2004 arc convert. recall

    In article <supernews.com>,
    New User <com> wrote: 

    Here's what I found on the NHTSA web site. Note that this problem can
    affect either front seat, and that Saab should provide a loaner car while
    the new seats are on order.

    Make : SAAB Model : 9-3 Year : 2004

    NHTSA CAMPAIGN ID Number : 03V514000 Recall Date : DEC 05, 2003

    Component: SEATS:FRONT ASSEMBLY:RECLINER
    Potential Number Of Units Affected : 1658

    Summary:
    CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL
    MOTOR VEHICLE SAFETY STANDARD NO. 207, SEATING SYSTEMS. THE BACKREST
    LOCKING MECHANISM ON SOME FRONT SEATS MAY HAVE BEEN INSTALLED INCORRECTLY.

    Consequence:
    THIS COULD CAUSE THE SEAT BACK TO FOLD FORWARD IN A FRONTAL CRASH
    RESULTING IN INJURY TO THE DRIVER AND/OR FRONT SEAT PASSENGER.

    Remedy:
    DEALERS WILL INSPECT THE VEHICLE'S FRONT SEATS TO DETERMINE IF THEY MAY
    BE EQUIPPED WITH THE IMPROPERLY INSTALLED COMPONENT. IF EITHER OR BOTH OF
    THE SEATS HAVE THIS COMPONENT, THEY WILL BE REPLACED. THE DEALER MAY NEED
    TO ORDER A COMPLETE NEW SEAT OR SEATS (INCLUDING MATCHING UPHOLSTERY) AND
    THE PARTS MAY TAKE UP TO TWO TO FOUR WEEKS TO ARRIVE. SAAB WILL PROVIDE A
    RENTAL CAR FOR THE OWNER UNTIL THE NEW SEAT(S) IS (ARE) AVAILABLE AND
    INSTALLED BY THE DEALER. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING
    DECEMBER 2003. OWNERS SHOULD CONTACT SAAB AT 1-800-955-9007.

    Notes:
    SAAB RECALL NO. 15014. CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY
    TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT
    (1-888-327-4236).




    --
    Dave Schreiber net
    ^^^^^ ^^^^
    (For my e-mail address, swap the ^^^'d parts and remove the "2")

  3. #3
    New
    Guest

    Re: 2004 arc convert. recall

    yeah they should provide a loaner but they wont have a convertable so i get
    to use a car i didn't buy for 2 months even though i pay for a convertable.
    Just shitty.
    "Dave Schreiber" <com> wrote in message
    news:btn0gl$dm2$sonic.net... 
    they 
    new 



  4. #4
    pablo
    Guest

    Re: 2004 arc convert. recall


    That's why personally I would never ever buy the first and even second model
    years. It takes manufacturers a bit of time to get things sorted, and in the
    meantime you can just hope they have their service network sorted out -
    'cause you're going to taste a good dose of it...

    ....pablo




  5. #5
    Johannes
    Guest

    Re: 2004 arc convert. recall



    pablo wrote: 

    Yes, there tend to be quite a lot of revisions for the second model years,
    but first years buyers of a new model get more attention in the street. However,
    sometimes earlier models are over engineered whereas later models have cost
    savings to improve profits. The first years model is a toe in the water with
    respect to what the market wants or accepts.

  6. #6
    Bob
    Guest

    Re: 2004 arc convert. recall

    On Fri, 9 Jan 2004 15:27:37 -0800, "New User" <com>
    wrote:
     

    On the contrary, I'd say that Saab has found an issue and is taking
    every possible step to make it as convenient as possible for you
    to get it repaired. No car is perfect and Saab is going out of their
    way to reduce any hassle on you. Check out what other auto makers do
    in a situation like this.



  7. #7
    New
    Guest

    Re: 2004 arc convert. recall

    Well I'd like to be as optimistic as you Bob.
    Here is a history with this car since signing the lease agreement in Nov.


    Car delivered 10 days after promised.

    Spare key not available, delivered 2 weeks later.

    Paint stain inside passenger door

    Compass won't calibrate, brought in, part needed to be ordered

    Part delivered and installed, compass still doesn't work, I'm told by
    dealership it never will.

    500 dollar CA car tax rebate checked promised by sales manager on 11/4/03
    still not received 1/13/04

    Recall notice received on front passenger seat, unsafe for front passenger
    to ride according NTHSA/Saab

    Told recall part will take 4-6 weeks to be delivered


    Not exactly a great customer experience for a $46,000 car.

    "Bob" <com> wrote in message
    news:com... 
    get 
    convertable. 



  8. #8
    Harvey
    Guest

    Re: 2004 arc convert. recall

    On Tue, 13 Jan 2004 18:09:59 -0800, "New User" <com>
    wrote:
     

    This can happen. 
    Time to get mildly annoyed, depending on dealer's attitude.
     

    Have them fix. 

    Reasonable action so far, makes me wonder how it got past QA.
     

    Then it goes back to the dealer, they supply you with rental car, etc,
    at their expense, until it does work.
     

    Talk to dealer, then perhaps to SAAB USA, or whomever, at least would
    be interesting to know what the holdup is....


     

    Ok, happens to everybody, I'd say.
     

    Which is not surprising, all things considered.
     

    Nope, much will depend on what the dealership does. Some things might
    be out of their control, such as deliver times. Other things are, and
    how they handle things will be a determining factor. Don't think that
    this can qualify under any sort of lemon law,

    Hopefully, this is all that happens, but you can always try to get
    what you can for the experience. They are providing you a free loaner
    car, and that's a plus. (ought to be a Saab, mind you....)

    As to the rest? Don't know, can't say, but I do hope that they are
    dealing with you in good faith.

    Harvey

     



 

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